Policies and Shipping Policies and Shipping – Soul Shards
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Policies and Shipping

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or Exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

There are certain situations where only partial refunds are granted.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at my.soul.shards@gmail.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
Please note that Soul Shard items are handmade and unique and therefore it might take some time (1-2 weeks) to have them ready and shipped to you.

Shipping time takes about 2 to 3 business days to Portugal, 7 to 10 business days to Europe and 10 to 25 business days Worldwide (times can vary due to different factors like weather or customs).

Shipping costs include registered airmail by default, delivery confirmation, tracking number and a special protective package.

Shipping Fees

- Portugal: $3.00 (free shipping on orders of $40.00 and up)

- Rest of the World: $5.00 (free shipping on orders of $40.00 and up)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.